Textbook of Front Office Management & Operations

Andrews,Sudhir

Textbook of Front Office Management & Operations - New Delhi TMH 2008 - xxv,463p.;24cm

CONTENTS:
CHEPTER-1:THE TOURISM AND HOSPITALITY INDUSTRY
CHEPTER-2:HOTEL MANAGEMENT AND ORGANISATION
CHEPTER-3:FRONT OFFICE MANAGEMENT
CHEPTER-4:RESERVATION
CHEPTER-5:RECEPTION
CHEPTER-6:UNIFORMED SERVICES
CHEPTER-7:CONCIERGE SERVICES
CHEPTER-8:GUEST RELATIONS EXECUTIVE
CHEPTER-9:TELECOMMUNICATION
CHEPTER-10:FRONT OFFICE CASHIER
CHEPTER-11:NIGHT AUDIT
CHEPTER-12:YIELD MANAGEMENT
CHEPTER-13:QUALITY GUEST SERVICE
CHEPTER-14:MANAGING FRONT OFFICE HUMAN RESOURCES
CHEPTER-15:INTERPERSONAL COMMUNICATION


9780070655768
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