Hotel Front office : a training manual (Record no. 2047)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02013nam a2200169Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240622112822.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160930s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781259004971 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Author name | Andrews, Sudhir |
| 245 ## - TITLE STATEMENT | |
| Title | Hotel Front office : a training manual |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Tata Mcgraw Hill Pub. |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Page | xxxv,374p.;23cm |
| 500 ## - GENERAL NOTE | |
| General note | Contents:<br/><br/>FRONT OFFICE PREAMBLE<br/><br/>1. The Hotel Industry Introduction<br/><br/>2. Role of International Airlines in the Tourism Industry<br/><br/>3. Role of a Travel Agent in the Tourism Industry<br/><br/>4. Types of Hotels <br/>QUIZ I<br/><br/>5. Front Office-Introduction<br/><br/>6. Qualities of Front Office Staff<br/><br/>7. Front Office Salesmanship <br/>QUIZ II<br/><br/>FRONT OFFICE ASSISTANT<br/><br/>8. Importance of Job Description<br/><br/>9. Job Description of Front Office Assistants<br/><br/>10. Departments that Front Office Coordinates With <br/>QUIZ III<br/><br/>11. Front Office Procedures for Emergencies<br/><br/>INFORMATION<br/><br/>12. Information <br/>QUIZ IV<br/><br/>RESERVATION<br/><br/>13. Reservations<br/><br/>Skill Taking a reservation on phone<br/><br/>Skill Processing reservation revisions/cancellations <br/>QUIZ V<br/><br/>RECEPTION<br/><br/>14. Reception<br/><br/>Skill How to calculate the room position <br/>QUIZ VI<br/>15. Job Description of Front Office Cashier<br/><br/>16. Hotel Credit<br/><br/>17. Foreign Currency <br/>QUIZ VII<br/><br/>18. Guest Folio<br/><br/>19. Allowances<br/><br/>20. Guest Departure<br/><br/>21. Safety Locker Management <br/>QUIZ VIII<br/><br/>NIGHT AUDITOR<br/><br/>22. Job Description of Night Auditor<br/><br/>23. The Transcript <br/>QUIZ IX<br/><br/>LOBBY<br/><br/>24. Lobby<br/><br/>25. Job Description of Bell Boy<br/><br/>26. Job Description of Bell Captain<br/><br/>27. Guest Arrival/Departure Procedure<br/><br/>28. Control of Bell Boys<br/><br/>29. Left Luggage Procedure<br/><br/>30. Scanty Baggage Procedure<br/><br/>31. Wake-Call Procedure<br/><br/>32. Processing Housekeeping Discrepancy<br/><br/>33. Other Duties of Lobby Staff<br/><br/>TELEPHONES<br/><br/>34. The Role of the Telephone Exchange<br/><br/>QUIZ X<br/><br/>PRACTICAL SELF-DEVELOPMENT PROGRAMME<br/><br/>35. Introduction<br/><br/>36. What to Observe<br/><br/> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BOOKS |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Coded location qualifier | Cost, normal purchase price | Total Checkouts | Full call number | Accession No | Date last seen | Price effective from | Koha item type | Public note | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 24/08/2010 | REF | 150.00 | 338.476 479 4 AND | 9233 | 30/09/2016 | 30/09/2016 | BOOKS | Reference Books | |||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 2 | 338.476 479 4 AND | 27565 | 05/02/2019 | 30/09/2016 | BOOKS | 21/01/2019 | |||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 338.476 479 4 AND | 27566 | 30/09/2016 | 30/09/2016 | BOOKS | |||||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 338.476 479 4 AND | 27567 | 06/03/2017 | 30/09/2016 | BOOKS | |||||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 338.476 479 4 AND | 27568 | 30/09/2016 | 30/09/2016 | BOOKS | |||||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 1 | 338.476 479 4 AND | 27569 | 21/12/2022 | 30/09/2016 | BOOKS | 07/03/2017 | |||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 338.476 479 4 AND | 27570 | 09/03/2017 | 30/09/2016 | BOOKS | |||||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 338.476 479 4 AND | 27571 | 30/09/2016 | 30/09/2016 | BOOKS | |||||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 1 | 338.476 479 4 AND | 27572 | 06/10/2023 | 30/09/2016 | BOOKS | 22/09/2023 | |||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 1 | 338.476 479 4 AND | 27573 | 24/02/2022 | 30/09/2016 | BOOKS | 14/02/2022 | |||||||
| Dewey Decimal Classification | ITHM | CENTRAL LIBRARY | CENTRAL LIBRARY | 25/08/2013 | 1 | 338.476 479 4 AND | 27574 | 20/04/2017 | 30/09/2016 | BOOKS | 18/04/2017 |