Andrews, Sudhir <br/><br/>
Hotel Front office : a training manual 

 - 3rd 
 - New Delhi  Tata Mcgraw Hill Pub.  2013 
 - xxxv,374p.;23cm 
<br/><br/> Contents:<br/><br/>FRONT OFFICE PREAMBLE<br/><br/>1. The Hotel Industry Introduction<br/><br/>2. Role of International Airlines in the Tourism Industry<br/><br/>3. Role of a Travel Agent in the Tourism Industry<br/><br/>4. Types of Hotels <br/>QUIZ I<br/><br/>5. Front Office-Introduction<br/><br/>6. Qualities of Front Office Staff<br/><br/>7. Front Office Salesmanship <br/>QUIZ II<br/><br/>FRONT OFFICE ASSISTANT<br/><br/>8. Importance of Job Description<br/><br/>9. Job Description of Front Office Assistants<br/><br/>10. Departments that Front Office Coordinates With <br/>QUIZ III<br/><br/>11. Front Office Procedures for Emergencies<br/><br/>INFORMATION<br/><br/>12. Information <br/>QUIZ IV<br/><br/>RESERVATION<br/><br/>13. Reservations<br/><br/>Skill Taking a reservation on phone<br/><br/>Skill Processing reservation revisions/cancellations <br/>QUIZ V<br/><br/>RECEPTION<br/><br/>14. Reception<br/><br/>Skill How to calculate the room position <br/>QUIZ VI<br/>15. Job Description of Front Office Cashier<br/><br/>16. Hotel Credit<br/><br/>17. Foreign Currency <br/>QUIZ VII<br/><br/>18. Guest Folio<br/><br/>19. Allowances<br/><br/>20. Guest Departure<br/><br/>21. Safety Locker Management <br/>QUIZ VIII<br/><br/>NIGHT AUDITOR<br/><br/>22. Job Description of Night Auditor<br/><br/>23. The Transcript <br/>QUIZ IX<br/><br/>LOBBY<br/><br/>24. Lobby<br/><br/>25. Job Description of Bell Boy<br/><br/>26. Job Description of Bell Captain<br/><br/>27. Guest Arrival/Departure Procedure<br/><br/>28. Control of Bell Boys<br/><br/>29. Left Luggage Procedure<br/><br/>30. Scanty Baggage Procedure<br/><br/>31. Wake-Call Procedure<br/><br/>32. Processing Housekeeping Discrepancy<br/><br/>33. Other Duties of Lobby Staff<br/><br/>TELEPHONES<br/><br/>34. The Role of the Telephone Exchange<br/><br/>QUIZ X<br/><br/>PRACTICAL SELF-DEVELOPMENT PROGRAMME<br/><br/>35. Introduction<br/><br/>36. What to Observe<br/><br/> 
<br/><br/><label>ISBN: </label>9781259004971