TY  - BOOK
AU  - Ratti, Manish
TI  - Hospitality Management : Theories & Practices
CY  - New Delhi
PB  - Rajat Pub.
N1  - Contents:
1. Hospitality and Hospitality Management
2. Multi-unit Management in the Hospitality Industry
3. Quality Management in the Hospitality Industry
4. Service Innovation and Customer Choices
5. Business Development and Service Improvement
6. Service Delivery in the Hospitality Industry
7. Marketing in Travel Agency
8. Organizational Trend Analysis
9. Hospitality Operations: Strategy, Risk and Decentralization
10. Hotel Management in 21st Century
11. Experience Rules: A Scenario for the Hospitality and Leisure Industry 2010 A.D.
12. Hotel Management Techniques for 21st Century
13. Common Problems

ER  -