TY  - BOOK
AU  - Andrews,Sudhir
TI  - Textbook of Front Office Management & Operations
SN  - 9780070655768
PY  - 2008///
CY  - New Delhi
PB  - TMH
N1  - CONTENTS:
CHEPTER-1:THE TOURISM AND HOSPITALITY INDUSTRY
CHEPTER-2:HOTEL MANAGEMENT AND ORGANISATION
CHEPTER-3:FRONT OFFICE MANAGEMENT
CHEPTER-4:RESERVATION
CHEPTER-5:RECEPTION
CHEPTER-6:UNIFORMED SERVICES
CHEPTER-7:CONCIERGE SERVICES
CHEPTER-8:GUEST RELATIONS EXECUTIVE
CHEPTER-9:TELECOMMUNICATION
CHEPTER-10:FRONT OFFICE CASHIER
CHEPTER-11:NIGHT AUDIT
CHEPTER-12:YIELD MANAGEMENT
CHEPTER-13:QUALITY GUEST SERVICE
CHEPTER-14:MANAGING FRONT OFFICE HUMAN RESOURCES
CHEPTER-15:INTERPERSONAL COMMUNICATION

ER  -