000 00286nam a2200109Ia 4500
008 201121s9999 xx 000 0 und d
100 _aMurthy,E.N. (ed.)
245 0 _aI C F A I Journal of services marketing
260 _bHyderabad: I C fai Uni. Press
300 _cV.P.
942 _cBV
999 _c16822
_d16822