000 00310nam a2200097Ia 4500
008 160930s9999 xx 000 0 und d
100 _aLovelock, Christopher, Wirtz, Jochen and Chatterjee, Jayanta
245 _aServices marketing : People, Technology Strategy
260 _aChannai
_bPearson Education
942 _cBK
999 _c3375
_d3375