000 00295nam a2200097Ia 4500
008 160930s9999 xx 000 0 und d
100 _aZeithaml, Valarie A. à[et al.]
245 _aServices marketing : Interating focus across the firm
260 _aNew Delhi
_bTata Mc Graw - Hill Pub.
942 _cBK
999 _c3393
_d3393