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999			_c649 _d649
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100			_aRatti, Manish
245			_aHospitality Management : Theories & Practices
260			_aNew Delhi _bRajat Pub.
500			_aContents: 1. Hospitality and Hospitality Management 2. Multi-unit Management in the Hospitality Industry 3. Quality Management in the Hospitality Industry 4. Service Innovation and Customer Choices 5. Business Development and Service Improvement 6. Service Delivery in the Hospitality Industry 7. Marketing in Travel Agency 8. Organizational Trend Analysis 9. Hospitality Operations: Strategy, Risk and Decentralization 10. Hotel Management in 21st Century 11. Experience Rules: A Scenario for the Hospitality and Leisure Industry 2010 A.D. 12. Hotel Management Techniques for 21st Century 13. Common Problems
942			_cBK _2ddc