| 000 | 00905nam a2200157Ia 4500 | ||
|---|---|---|---|
| 999 |
_c6719 _d6719 |
||
| 003 | OSt | ||
| 005 | 20240621094636.0 | ||
| 008 | 160930s9999 xx 000 0 und d | ||
| 020 | _a9780070655768 | ||
| 100 | _aAndrews,Sudhir | ||
| 245 | _aTextbook of Front Office Management & Operations | ||
| 260 |
_aNew Delhi _bTMH _c2008 |
||
| 300 | _axxv,463p.;24cm | ||
| 500 | _aCONTENTS: CHEPTER-1:THE TOURISM AND HOSPITALITY INDUSTRY CHEPTER-2:HOTEL MANAGEMENT AND ORGANISATION CHEPTER-3:FRONT OFFICE MANAGEMENT CHEPTER-4:RESERVATION CHEPTER-5:RECEPTION CHEPTER-6:UNIFORMED SERVICES CHEPTER-7:CONCIERGE SERVICES CHEPTER-8:GUEST RELATIONS EXECUTIVE CHEPTER-9:TELECOMMUNICATION CHEPTER-10:FRONT OFFICE CASHIER CHEPTER-11:NIGHT AUDIT CHEPTER-12:YIELD MANAGEMENT CHEPTER-13:QUALITY GUEST SERVICE CHEPTER-14:MANAGING FRONT OFFICE HUMAN RESOURCES CHEPTER-15:INTERPERSONAL COMMUNICATION | ||
| 942 |
_cBK _2ddc |
||