Hotel Front Office Management

Description
The Fifth Edition of Hotel Front Office Management is one of the leading texts in addressing the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications. This latest edition of Hotel Front Office Management continues to encourage students to take an active role in applying these concepts to the exciting world of hotel operations. The emphasis on management continues to play a central role in Hotel Front Office Management, Fifth Edition. The text’s structure will assist students as they prepare for positions as entry-level managers. The logical presentation of chapters in order of operations - overview of Lodging Hospitality; tour of the Front Office, review of the Guest Cycle, and analysis of Guest Services - allows students to gain insight into a front office manager's role in the hotel.
Contents:
Chapter 1 Introduction to Hotel Management
Chapter 2 Hotel Organization and the Front Office Manager
Chapter 3 Effective Interdepartmental Communications
Chapter 4 Property Management Systems
Chapter 5 System wide Reservations
Chapter 6 Revenue Management
Chapter 7 Guest Registration
Chapter 8 Managing the Financials
Chapter 9 Guest Checkout
Chapter 10 Preparation and Review of the Night Audit
Chapter 11 Managing Hospitality
Chapter 12 Training for Hospitality
Chapter 13 Promoting In-House Sales
Chapter 14 Security
Chapter 15 Executive Housekeeping